Privacy Policy – How 3patti ok Protects Your Data

01 Overview

3patti ok ("the Platform", "we", "us" or "our") is committed to protecting the privacy of every player who registers and plays on the platform. This Privacy Policy describes how we collect, store, use and protect the personal information and financial data of players based in Pakistan who use 3patti ok to play Slot Games, Live Casino, Fish Games, Bingo or Sports Betting.

The platform is operated entirely in PKR and designed specifically for players in Pakistan. The payment channels we support — JazzCash, Easypaisa, Raast, bank transfers and debit/credit cards — each have their own data practices, and this Policy explains how 3patti ok handles the data that flows through those integrations on our side.

This Policy applies to all data collected through the 3pattiok.onl website, mobile browser sessions and any communication you have with the 3patti ok support team. It does not cover the practices of third-party game providers or payment processors, who have their own privacy policies that apply to their respective services.

If you have any questions about how your data is handled, the contact details at the end of this Policy will get you to the right person. We are happy to answer questions in plain language — no legal jargon required.

02 What We Collect

We only collect data that is genuinely necessary to operate the platform, process your PKR transactions and keep your account secure. The main categories of personal data we collect are:

Registration Information

• Full name as provided during account registration
• Date of birth — used to verify that you are 18 years of age or older
• Mobile number — your primary contact number and account identifier
• Email address — used for account communications and notifications
• Password — stored in encrypted form only; we never store plain-text passwords

Identity Verification (KYC)

• National Identity Card (CNIC) number or other government-issued ID details
• Copies of identity documents — submitted as part of the verification process before withdrawals are processed

Transaction & Payment Data

• Deposit and withdrawal records — amounts, timestamps, payment methods and transaction reference numbers in PKR
• Payment account identifiers — your JazzCash or Easypaisa mobile number, Raast ID or bank account details used for PKR transactions

Gaming Activity

• Game session records — which games were played, bet sizes, win/loss outcomes and session duration
• Betting history — wagers placed on Cricket, PSL, Football, Esports and other sports markets
• Bonus activity — promotions claimed, wagering progress and bonus outcomes

Technical & Device Data

• IP address — used for fraud detection, geographic consistency checks and security monitoring
• Device type and operating system — browser type, screen resolution and device model collected to optimise platform performance
• Session timestamps — login times, session durations and logout events
• Referral source — how you arrived at the platform, used for internal marketing analysis only

Support Communications

• Live chat transcripts — saved for quality assurance and to allow follow-up on unresolved issues
• Email correspondence — retained for account history and dispute resolution purposes

03 How We Collect It

Data is collected through the following channels:

• Account registration form: You provide name, mobile number, date of birth and email when creating your account.
• KYC submission: You upload identity documents when completing verification before your first or subsequent withdrawals.
• Deposit and withdrawal processes: Payment details are captured when you initiate a PKR transaction through JazzCash, Easypaisa, Raast or bank transfer.
• Platform usage: Game sessions, bet placements, bonus claims and navigation behaviour are logged automatically as part of normal platform operations.
• Device and browser: Standard web technologies including server logs and session cookies collect device and technical data automatically when you access the platform.
• Support interactions: Information you share when contacting us via live chat or email is collected and stored against your account record.

We do not purchase data lists from third parties or collect data about you from external social media platforms.

04 How We Use Your Data

Every piece of data we collect has a specific, legitimate purpose. We do not use your data for anything beyond what is described below:

Marketing communications are only sent if you have explicitly opted in. You can withdraw consent for marketing at any time by contacting support or adjusting your notification preferences in account settings.

05 Data Sharing

3patti ok does not sell, rent or trade your personal data to any third party. Data is shared only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: When you make a PKR deposit or withdrawal via JazzCash, Easypaisa, Raast or bank transfer, the relevant transaction details are shared with that payment provider to process the transaction. Each provider's own privacy practices apply to the data on their side.
• Game providers: Your player identifier (not your full personal details) is shared with third-party game studios whose content runs on the platform. This is required for game session management and fair play verification.
• Fraud prevention partners: Anonymised or aggregated data may be shared with fraud detection services to identify and block suspicious account activity across the platform.
• Legal obligations: If we receive a valid legal request — such as a court order or a formal regulatory inquiry — we may be required to disclose specific account data. We will only do so to the extent legally required and will notify you where we are legally permitted to do so.
• Business transfers: If the platform undergoes a merger, acquisition or asset sale, player data may form part of the transferred assets. In such an event, you will be notified and the incoming party will be bound by this Privacy Policy.

06 Payment Data & PKR Transactions

All financial transactions on 3patti ok are conducted in Pakistani Rupees (PKR). We take the security of your payment data very seriously. Here is how it is handled:

• No card data stored on our servers: When you use a debit or credit card, card details are processed directly by the payment gateway. 3patti ok does not store your full card number, CVV or card expiry on its own servers.
• Mobile wallet identifiers: Your JazzCash or Easypaisa mobile number is stored against your account to facilitate faster repeat transactions and to enforce the same-name payment policy.
• Raast & bank details: Bank account numbers and Raast IDs used for withdrawals are stored in encrypted form and used solely for processing your withdrawal requests.
• Transaction logs: All deposit and withdrawal records — amounts, timestamps and reference numbers — are retained as part of your account history for dispute resolution and audit purposes.
• Anti-money laundering (AML): Transaction patterns are monitored as part of our AML obligations. Unusual activity may trigger a review, and in some cases we may be required to file a report with relevant financial authorities without notifying you in advance.

The same-name policy means that all PKR payments must come from and go to accounts registered in your own name. This protects you from unauthorised use of your payment methods by others.

07 Cookies & Tracking Technologies

3patti ok uses cookies and similar session technologies to keep the platform working properly and to improve your experience. We do not use third-party advertising cookies or tracking pixels from external ad networks.

• Essential cookies: Required for the platform to function. These include session tokens that keep you logged in and security tokens that protect forms from cross-site attacks. These cannot be disabled without breaking core platform functionality.
• Preference cookies: Store your settings such as preferred language, notification preferences and display options so you do not have to set them again each visit.
• Analytics cookies: Collect anonymised data about which sections of the platform are most used, average session lengths and common navigation paths. This data helps us improve game loading, navigation flow and overall performance. No personally identifiable data is included in analytics reports.
• Security cookies: Used to detect suspicious login attempts, rate-limit failed password entries and flag unusual device changes.

You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent you from logging in to the platform.

08 Data Retention

We keep your data for as long as your account is active and for a defined period afterwards, depending on the type of data:

• Active account data: Retained for the full duration of your account and updated as needed during that time.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years after the transaction date. This is standard practice for financial record-keeping and AML compliance.
• KYC documents: Retained for five years from the date of submission or from the date the account is closed, whichever is later.
• Support transcripts: Live chat and email records are kept for two years from the date of the conversation, unless they relate to an ongoing dispute in which case they are retained until the dispute is resolved.
• Closed accounts: When you close your account, we retain core account and transaction data for the periods described above for legal and audit purposes. Data not required for legal retention is deleted or anonymised within 90 days of account closure.

09 Security Measures

Protecting your personal data and your PKR balance from unauthorised access is a core operational priority for 3patti ok. The technical and organisational measures we have in place include:

• SSL/TLS encryption: All data transmitted between your browser or mobile device and our servers is encrypted using SSL/TLS. Look for the padlock icon in your browser address bar when visiting 3pattiok.onl.
• Password hashing: Passwords are never stored in plain text. They are hashed using a strong one-way algorithm so that even in the unlikely event of a data breach, your password cannot be read.
• Two-factor authentication (2FA): Optional 2FA is available for all registered accounts. We strongly recommend enabling it, particularly if you regularly make large PKR deposits.
• Access controls: Internal staff access to player data is role-based and limited to what is necessary for each team's function. Support agents can view account details but cannot view your password or full payment credentials.
• Fraud monitoring: Automated systems monitor login patterns, transaction volumes and device changes in real time to detect potential account compromise or fraudulent activity.
• Incident response: In the event of a data security incident, we have a response plan in place. Affected players will be notified promptly with clear guidance on what steps to take to protect their account.

10 Your Rights

As a 3patti ok player, you have the following rights regarding your personal data. To exercise any of these rights, contact us via live chat or email at [email protected]:

• Right to access: You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe.
• Right to correction: If any of your personal data is inaccurate or out of date, you can request that we correct it. For registration details, you can also update most information directly in your account settings.
• Right to deletion: You can request that we delete your personal data. This right is subject to our legal retention obligations — transaction and KYC records must be retained for the periods described in Section 8. Data not covered by retention obligations will be deleted upon request.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances, such as while a correction request is being processed.
• Right to withdraw consent: Where we process your data based on consent (such as for marketing communications), you can withdraw that consent at any time with immediate effect.
• Right to data portability: You can request your account data in a structured, commonly used format for your own records or to transfer to another service.

11 Minors

The 3patti ok platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of the registration process and is enforced again during the KYC step before withdrawals are processed.

If we become aware that an account has been registered by or is being used by a person under 18, the account will be closed immediately, any deposits will be returned and the personal data collected will be deleted. If you believe a minor has accessed the platform, please contact us immediately at [email protected] so we can take action without delay.

12 Policy Changes

We may update this Privacy Policy from time to time as the platform evolves or as legal and operational requirements change. When we make material changes — meaning changes that affect what data we collect, how we use it or what rights you have — we will notify registered players via their account email address before the updated Policy takes effect.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. Minor changes such as clarifications or formatting updates may be made without formal notification, but the updated date will always reflect these edits.

Your continued use of the platform after a policy update constitutes acceptance of the revised terms. If you do not agree with an updated Policy, you should stop using the platform and contact support to request account closure.

13 Contact Us

For any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data on 3patti ok, please get in touch through one of the following channels:

• Live Chat: The fastest way to reach us — available 24/7 via the chat icon on any page of the platform.
• Email: Send your privacy-related query to [email protected]. We aim to respond to privacy requests within 5 business days.
• FAQ: Common questions about account data, withdrawals and bonuses are answered on the FAQ page.

When contacting us about a data request, please provide your registered mobile number or email address so we can locate your account and respond accurately. We may ask for additional verification before fulfilling a data access or deletion request to ensure your data is not disclosed to an unauthorised party.